BaseIntel
AI That Gets Your Brand — and Your Users
BaseIntel is a customizable, tailored-to-you search, chatbot and personal assistant tool that combines website data with other sources to deliver precise, intent-driven, AI-supported results. Whether users are searching for information, chatting for assistance or seeking recommendations, BaseIntel listens, interprets and delivers what they’re looking for — quickly, efficiently and all within your website.
More Chat, Less Bot
Baseintel provides a more intuitive and human-like chat experience, with more relevant and rewarding results for users, as well as on the back end. Your customers will better understand you, and you’ll better understand them.
A chatbot that speaks your users’ language.
Where traditional search relies on users using specific keyword phrases, BaseIntel uses AI to infer intent. It’s multi-lingual and understands your user, helping to fill in the gaps when they aren’t 100% sure what they’re looking for. It doesn’t rely on predetermined questions and answers and isn’t deterred by typos or misspellings.
User experiences worth writing home about.
Most search and chat experiences on branded websites end up leaving you frustrated instead of fulfilled. With BaseIntel, users are guided to answers without the frustration of repetitive dead-ends. There’s no such thing as “no results found.” Instead, your chatbot can provide visitors with clear and actionable next steps that take into account whatever’s needed to leave them feeling satisfied.
Real insights, powered by data.
Everyone can give you data. We’ll give you insights. Our platform enables you to have a comprehensive view of search patterns, popular queries and user behavior — empowering you to make informed decisions to further align user experience within BaseIntel to your brand.
How BaseIntel Can Elevate Your Site Experience
BaseIntel goes beyond traditional keyword-based chat and search to identify, curate and provide exceptional results. The best part — it’s fully customizable.
Customer Support
Experience swift query resolutions with dynamic, personalized assistance that leaves customers feeling heard and satisfied.
Lead Generation
Your chatbot can be customized to collect and qualify leads while providing a positive, personalized user experience.
Responsive Search Results
Users can search for things in their own words — and in their own language — and get a response that’s drilled down, adaptable and responsive.
Personas to Engage Your Users
BaseIntel is fully customizable so that your users always feel like they’re talking to someone authentically aligned with your brand.
Multi-Platform Chatbots
Your AI chatbot can be added to your website, mobile app or any other platform via a simple embed code or our API.
Related Products That Are Actually Related
Nobody likes the feeling when a website lists related products that aren’t related at all. BaseIntel offers intelligent, flexible, custom related product search responses.
How it Works
BaseIntel isn’t an out-of-the-box solution. To best serve your customers, we work with you directly each step of the way. When we’re done, the search and chat features on your site will be best-in-class.
Import your data
We audit your data sources and establish a structured data plan and foundational AI guidelines.
Establish tone, voice and customization
We deep dive to determine your ideal tone, voice and UX and then craft a persona that brings your chatbot to life.
Embed on your website
This is the step where everything comes together, going through Q/A and testing before implementation on your website.
Integrate with analytics platforms
Once everything is live, we’ll continue to analyze results and iterate. Long-term success is dynamic and so are we.
